This template outlines the information required by the Vix Resources Service Desk, when your travel team is logging any issues relating to the Workforce Kiosk.
SAM Customer: xxxxxx
Requestor: xxxxxx (Name of Person in Travel Team)
*Mobile Number: xxxxxx
Device Operating System(IOS): Android/Apple
Software version: xxxxxx
Time date error occurred: dd/mm/yyyy & hh:mm
Screenshot of error message (please attach) It is very important that we can get a screenshot of the error. Please refer links to How do I guides for taking screenshots on your mobile.
https://support.apple.com/en-au/HT200289 & http://www.samsung.com/us/support/answer/ANS00038721/
The Travel Team can potentially resolve the issue by checking and updating the following data. If Travel Team have completed these troubleshooting steps & issue still exists log a ticket with VIX Resources Service Desk:
Mobile number must be in international format i.e. +61436411288
Workforce Enrolment Group must be: yes
SAM > Profile > Off Site > +61436411288
SAM > Profile > Groups > Workforce Kiosk Enrolment: Yes